LTA investigating 95-minute MyTransport.SG bus arrival timing outage after latest disruption
The Land Transport Authority is investigating a 95-minute outage that disrupted bus arrival timing displays on MyTransport.SG and at bus interchanges on 14 July 2026. Bus services continued to operate normally, while some third-party apps and bus stop displays remained unaffected.
- LTA is investigating a 95-minute outage affecting MyTransport.SG bus arrival timing displays.
- Bus services operated normally, with some third-party apps and bus stop displays remaining unaffected.
- The disruption follows several ETA system incidents since January despite ongoing system upgrades.
SINGAPORE: The Land Transport Authority (LTA) is investigating the cause of a 95-minute outage that disrupted bus arrival timing displays on the MyTransport.SG journey planning app and at bus interchanges on 14 July 2026.
In a media reply on 15 July, an LTA spokesperson said the authority detected the outage affecting display systems and informed the public at 6.15am.
“Correct bus arrival timings remained available through some third-party apps including SimplyGo, SGBuses, and SG Next Bus, and at bus stop displays.
“Bus services continued to operate as scheduled throughout the incident... We are currently investigating the cause of the outage to MyTransport app,” the spokesperson said.
The authority added that display services returned to normal at 7.50am on 14 July.
Latest in a series of ETA disruptions
The latest incident follows another disruption on 12 June, when LTA's bus ETA system was unavailable for more than four hours.
In May, Acting Transport Minister Jeffrey Siow said the authority was upgrading the bus ETA system as part of measures to minimise a repeat of the major disruption in April.
On 18 April, commuters experienced inaccurate bus arrival timings and extended waiting times at bus stops and on transport applications after fibre network cables were damaged during construction works for the North–South Corridor project.
Asia Piling Co, a subcontractor carrying out contiguous bored piling works for the project, damaged several fibre-optic cables. One of the cables formed part of the physical connection transmitting data to the ETA server.
Jeffrey Siow said the ETA system returned to full functionality after the damaged fibre-optic cable was repaired. He added that LTA's investigation found no other hardware or software malfunctions within the ETA system.
The April disruption came just months after another incident in January, when a "memory cache build-up" in onboard systems prevented buses from transmitting location data to the central server, resulting in inaccurate bus arrival timings being displayed.
